Bright & Shiny Sun City

A Sun City company was fined $600,00 for Do Not Call Violations. 

The Do Not Call list is there for a reason.

Attorney General Mark Brnovich announced his office obtained a $600,000 consent judgment against a Sun City vacuum sales business and its owners. 

Last year, the Attorney General filed a lawsuit alleging that Sun City-based Island Don, Inc., which does business as Bright & Shiny Kirby Company, Bright & Shiny Cleaning Services, or Sun West Kirby (“Bright & Shiny”).

The company, said the attorney general, made thousands of calls in violation of the National Do Not Call Registry from September 2017 to July 2018 and deceived Arizonans over the phone.

 “I have zero tolerance for illegal telemarketing calls, which are incredibly annoying and frustrating,”  Brnovich. “Businesses should see this settlement as proof that if you violate Arizona’s telemarketing and consumer protection laws, the Attorney General’s Office will vigorously pursue you.”

Bright & Shiny sells Kirby vacuums to consumers throughout Arizona and in neighboring states through in-home sales presentations. The company allegedly solicited consumers over the phone and gained access to consumers’ homes by promising complimentary carpet and furniture cleanings without disclosing those cleanings were part of a sales presentation.

Although company representatives told consumers “carpet cleanings” would last about an hour, sales representatives often would stay in consumers’ homes much longer, with some sales presentations lasting from three to five hours.

Under the terms of the settlement, Bright & Shiny and its owners will pay $500,000 in restitution and $100,000 in civil penalties. 

The Attorney General’s office will contact consumers who purchased a Kirby vacuum from the company after Jan. 1, 2014, the time period covered by the settlement.

According to Bright & Shiny’s website, “Proudly serving the Phoenix, AZ area, Bright & Shiny Co., opened its doors at the beginning of 1996. 

“Our business has been growing steadily and we have plans to expand even further. We’re continually seeking people to join our team at all levels.” 

It lists as a business address 10211 West Thunderbird Blvd., No. 101 Sun City. 

Since 2017, the Arizona Attorney General’s Office (AGO) has obtained numerous Do Not Call judgments, including a $1 million civil penalty against Adobe Carpet Cleaning, a $340,000 civil penalty against Desert Valley Aire, and a $150,000 civil penalty against Orangutan Home Services.  

Sign up for the National Do Not Call Registry at donotcall.gov. 

 If you believe you have been the victim of consumer fraud, you can file a consumer complaint by visiting azag.gov/complaints/consumer or calling 602-542-5763.