John Wenzlau and Millie Oakeson

No one likes going to the emergency room or urgent care, but it’s inevitable at some point. What if you didn’t ever have to go to urgent care again? That’s now a reality. Urgent care will go to your home.

Dr. Paul Mitchell from DispatchHealth joined radio hosts John Wenzlau and Millie Oakeson of “Successful Aging” on Independent Talk 1100 KFNX to discuss how the new mobile ER service is changing healthcare in the Valley.

Having urgent care go to your home is as simple as using an app on your phone. You will always hear back from someone by phone, but you can plan ahead and download the app with all of your information to make it quick and easy when you need emergency care. DispatchHealth has been in the Valley for about eight months, providing mobile urgent care seven days a week from 8 a.m. to 8 p.m. It can treat sprains, cuts, wounds, high fevers, respiratory infections and flu, just to name a few. The dispatch board certified clinicians consisting of emergency medical technicians, nurse practitioners and physician’s assistants are overseen by a board certified physician who is on call at all times.

DispatchHealth goes prepared and equipped with all the tools necessary to provide advanced medical care. It isn’t replacing the emergency room for serious trauma, heart attacks or strokes, but it can deal with 60 percent of the issues you used to have to go to the emergency room for. It also provides mobile lab services, so when it gets called out, it can test for flu, infections and strep right there on the spot.

DispatchHealth accepts most major insurance plans, Medicare and Medicaid, and its patients avoid paying an ambulance ride fee. When the doctors who created the mobile services were looking at the benefits of the service, cost was an important factor, Mitchell said.

“An average emergency room visit is about $2,200 not including the ambulance ride,” Mitchell said, adding the average cost of his service is about $50 per visit.

Shelia Puryear from Glencroft at Home – the non-medical home healthcare program at Glencroft Senior Living, uses DispatchHealth’s services for her residents who need urgent care services.

“It’s been a great benefit for the residents who don’t want to go to urgent care because of transportation issues or don’t want to go alone,” Puryear said.

To learn more about DispatchHealth, call 480-493-9444, or visit

For more information, or to ask a question, visit Tune in at 11 a.m. every Tuesday to Independent Talk KFNX 1100 as we continue to explore “Successful Aging.”