Since the day it opened in 2002, Cool Blew Inc. has had one key mission in mind — to offer its valued clients the best possible customer service.
“We are very customer oriented, and customer service is very important to us,” co-owner Sue Proctor said.
The family-owned and -operated company, which currently has 58 employees, offers a wide range of services to both residential and commercial customers. These include plumbing, heating, air conditioning, solar and electric services.
“In addition to homeowners, we work with lots of small business owners, group homes and nursing homes. We service refrigeration equipment for a number of restaurants,” Proctor said, adding that Cool Blew Inc. is also a member of the Better Business Bureau, Shoa and Pora and is a certified contractor with both SRP and APS.
“Our HVAC technicians are also NATE certified, and we work with several home warranty companies for plumbing, heating and air conditioning including OneGuard, Fidelity National Home Warranty, Old Republic Home Protection and Super.”
Proctor said she is proud of the way her team of technicians will never try to upsell a customer or falsely say something needs to be replaced.
“We pride ourselves on our honesty, and we will not sell something a customer does not need,” she said.
This commitment to their customers means Cool Blew Inc. works with a high number of repeat customers, as well as referrals.
For instance, Proctor said, when customers who lived in a rental property move to a new location, they typically get to continue working with them at their new home, as well as the new tenants at the rental.
Cool Blew Inc. is also devoted to giving back to the local community whenever possible.
“We have done a lot of work in the past for veterans. We go out to their homes and repair units for free,” Proctor said.
“They have served our country, so we are happy to serve them now. Knowing we helped those who served our country and who were having several major issues made my heart feel good.
“Any service that we can do is rewarding, and it’s really why we are here. We love to give back to the community.”
Cool Blew Inc.
8927 W. Bloomfield Road,
Suite 135, Peoria