The Johnson Consulting Group of Scottsdale has recognized Menke Funeral & Cremation Center of Sun City with the Excellence in Customer Service Award for achieving the highest levels of customer satisfaction in 2016.
The Johnson Consulting Group is a nationally acclaimed funeral home consulting firm that developed and implemented the first of its kind JCG Performance TrackerTM to measure a family’s level of satisfaction with their funeral home provider. The awards were presented to select JCG client funeral homes who achieved the highest Total Value Index Score from responses to family satisfaction surveys sent to each family they served during 2016.
“The Menke Funeral & Cremation Center has been recognized as a leader in delivering exceptional customer service and has raised the standard for other funeral homes nationally to achieve this level of success” said Jake Johnson, president of Johnson Consulting Group.
The Menke Funeral & Cremation Center was founded in 1977 by West Valley native George Menke.
“Maintaining a tradition of quality service is our top priority. It is a privilege to uphold that tradition while helping those in their time of need,” said Peder Strand, managing director of Menke Funeral & Cremation Center.